Technical Support Engineer Level 1

Technical Support Agent

About Us

AIOPSGROUP is a multidisciplinary digital company at the intersection of eCommerce, Data and Technology. With over 12 years in the eCommerce industry, AIOPSGROUP team has worked with 250+ brands (MCM, Rossignol, Globetrotter to name a few) on large international projects.

We believe in:

  • Teamwork – AIOPSGROUP works as a big family sharing both successes and failures
  • Positive work culture – happy employees create happy customers
  • Transparency – openness, communication and accountability
  • Innovation – We are always looking for creative ideas to pick the best software solution
  • Competitive spirit – At its best, workplace engagement based on competitiveness is creating a charged and exciting atmosphere at AIOPSGROUP
  • Productivity and True Results – Not to repeat ourselves, but Innovation + Transparency + Positive Culture +Competitive Spirit = Productive Work Environment

What Are You Going To Do?

We are looking to hire a Technical Support Engineer with focus on hardware and software setup and maintenance. As a part of our team you will be diagnosing and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft office package and other end-user applications.

Main Responsibilities:

  • Software setup. Installing and maintaining MacOS, Windows and Linux desktop and notebooks; troubleshooting and solving end-user IT problems.
  • Administration of Active Directory users, groups and shared mailboxes
  • Troubleshooting VPN and email client issues
  • Installation, configuration and support of end-user application software
  • Printers support and management
  • Work on shifts with a 24/7 team schedule

What Do We Expect?

  • Experience with Microsoft Office Administration
  • Experience with one or more of the following: Tricerat, Citrix, Symantec Altiris
  • Proficiency working with ticketing systems and knowledge bases
  • Strong experience supporting web and cloud-based applications
  • Self-starter with proactive attitude
  • Team player

Why Join Us?

  • Competitive remunerations and benefits package
  • Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
  • Friendly, yet competitive work environment where everyone’s success is celebrated
  • Flexible working hours/working location

Author: mfakihi